Effective Date: July 17, 2022

Hi, we're Web Design Desk and welcome to the our Refund Policy. Because we are a platform, these rules outline what you can expect from the authors of the courses you buy. They apply to all authors and customers.

The courses that authors sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before you ask for a refund from an author

If you have purchased a course and you are experiencing a issues with the course, we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help to troubleshoot your problem.

Asking for refunds from authors via the Web Design Desk platform

We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund:

Item support is promised but not provided

If an author advertises their item as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy the author should provide you with a refund.

Item support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires we would expect the author to provide you with a refund of that item support extension.

Items that have not been downloaded

If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the item.

Resolving disputes - asking us to help

If you and an author can't come to an agreement about a refund, you can raise a dispute and have our team members investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by us is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.

Neither Web Design Desk nor authors are obliged to give policy refunds in any of the situations listed below.

  • You don't want it after you've downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).